The Terms and Conditions of this website are subject to change at any time. Please check this page often to ensure you agree to the latest version.

Your Information

Fast Learning NZ Limited will require your name, year at school ( if applicable) and email address. Providing your learning difficulty diagnosis, English As Another Language background if applicable, is optional.

The majority of our communications will be via your email. This will include but not be limited to: on line log in details, progress reports and purchase confirmation, payments due and password reset emails.

All Fast Learning NZ Limited email communications are in accordance with the Unsolicited Electronic Messages Act 2007.

We appreciate your verbal and /or written feedback. Unnamed written feedback may be used to respond to other customer’s questions unless you specifically request that we do not do so.

Refunds / Money Back Guarantee

Subject to legislative requirements which cannot be altered by contract, and at our discretion, customers are entitled to receive a replacement or refund or equivalent amount of credit, if they receive licences that are not ordered, damaged or faulty. Notification must be made to The Fast Learning NZ Limited on telephone number 03 216 2321 within 10 days of placing your order. Failure to advise The Fast Learning NZ Limited within 10 days may result in your request being declined.

Before purchasing a Fast Learning NZ Limited product, please ensure you have a stable internet connection, a computer, laptop or Microsoft Surface Pro running one of the following browsers:

Internet Explorer 9 10 or 11 Safari 6 Firefox 10+ Chrome 17 +

Our programmes work on a full sized iPad.

To receive the full benefit of the Fast ForWord programs it is recommended you use a pair of the headphones which:

  • are stereo
  • high quality
  • completely cover the ear
  • not use noise-cancelling headphones
  • are binaural (each ear is getting a different signal).

Reading Assistant requires a headset and USB audio adapter or a headset with an integrated USB connection. It is recommended you use Stereo Headphones with adjustable microphone. Logitech USB Headset H390 have the required features.

Mouse vs Touchpad

To get the best results, students should use an external mouse, not the touch pad on a laptop as using this can inadvertently increase the error rate.

Your internet speed should be 1.5 megabits per second (Mbps) DSL or faster broadband Internet connection

In most circumstances, Fast Learning NZ Limited will not refund for the reason of technical difficulties around these issues.

Please ensure you work with your learner to agree on the use of your Fast Learning NZ Limited product, as the choice of your learner not to use the licence, which has become live from the first log in, is not reason to seek a refund.

We will fully refund your money if you are not satisfied after using Fast ForWord for the first 2 weeks after your log in becomes live. Note, the person for whom the log in was purchased must have complied with the recommended participation (5 days per week, 30 or 50 minutes a session for 2 weeks, from the day the log in becomes live). This offer stands for the first 3 weeks after your log in becomes live.

Privacy & Cookies Policy

Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your web browser (like Google Chrome or Internet Explorer) warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting us.

How do we protect personal information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is stored on secure networks and is only accessible by a limited number of people who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Disclosure of information to Third Parties

Fast Learning NZ Limited does not sell, trade, or otherwise transfer your personal information to third party sources. The term ‘third party sources’ does not include Fast Learning NZ Limited’s related companies and service provider who receives some information for programme feedback and individual program planning. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Overseas Disclosure

Some of the organisations to which Fast Learning NZ Limited will disclose personal information are located in Australia and The United States of America. By accessing the website or opening an email on which this Policy is located or linked, the individual is directed to read it and as a result, giving consent to the collection, handling, use and disclosure of personal information by Fast Learning NZ Limited in accordance with this Policy.  Privacy laws in Australia and The United States of America mirror New Zealand law,so that Fast Learning NZ is satisfied your information which is necessary for the running of any programme you purchase from us, is safe and its storage and any disclosure complies with New Zealand law.  While we will use our best endeavours to ensure that the Privacy Act 2020 is complied with, you acknowledge that Fast Learning NZ Limited is not required to ensure that an overseas recipient of personal information complies with the Privacy Act 2020.

Third Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Privacy Collection Statement

Fast Learning NZ Limited's Privacy Policy is committed to ensuring that your personal information is handled in accordance with the Privacy Act 2020.

Fast learning NZ Limited is committed to keeping your personal information secure. All information about yourself that you provide to Fast learning NZ Limited will be treated confidentially. We only hold essential information including but not limited to customers' names, emails, addresses and phone numbers.

Fast learning NZ Limited has access to your progress while you complete our programs. This is kept confidential and only sent to the provider of our programmes for feedback and individual program planning. The client is provided with summaries of their progress on a weekly basis by email.

Fast learning NZ Limited does not sell, rent or otherwise make available any personal information to third parties. However, Fast learning NZ Limited may employ others in its business deals and these personnel will be required to maintain secure and confidential Fast learning NZ Limited clients' details. Electronic storage of details is password protected.

You may request the information we hold on you at any time.

Changes to our Privacy Policy

Fast Learning NZ Limited will endeavour to keep this privacy policy up to date to reflect any changes needed in accordance with the Privacy Act 2020. If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on March 6 2021.

Access to and correction of personal information

Fast Learning NZ Limited will take reasonable steps to ensure that all your personal information it holds is accurate, up-to-date and relevant. You can request access to or corrections of your personal information held by Fast Learning NZ Limited by contacting us:

Phone: 0221 63 58 90 OR 03 216 2321

Email: nicola@fastlearning.co.nz

Address: 16 Majestic Chance Seaward Bush Invercargill 9812

If Information or consent is not provided

Without all of the required personal information being provided or consent being given, Fast Learning NZ Limited will not be able to provide the product or service an individual is seeking, and may not be able to handle enquiries or claims in connection with those products or services.

How can I make a complaint?

If you wish to lodge a complaint with Fast Learning NZ Limited about your privacy, please contact with the details below. Fast Learning NZ Limited regards any complaints very seriously and will take all necessary steps to address your complaint in a timely manner by phone and or email.

Fast Learning NZ Limited Privacy Officer:

Ph: 0221 63 58 90 OR 03 216 2321

Email: nicola@fastlearning.co.nz

Address: 16 Majestic Chance Seaward Bush Invercargill 9812

Your licence

Fast Learning NZ Limited is providing you with access to a limited, individual, non-sublicenseable, non-transferable, revocable license for the product or products of your choice for a time agreed before purchase. Our licences are for personal, non-commercial use only.

Cancelling your licence

Your licence can be cancelled at any time but please read our refund policy carefully before you purchase and /or cancel.

Restrictions and Prohibited Uses

Fast Learning NZ Limited is proud of the trust our users place in us. We expect, in turn, that our users do not misuse our products and services. Except with our written permission, you shall not:

  1. Attempt to impersonate another person or use another person’s log-in without permission;
  2. Use or distribute data from your log-in or that of others for your own scientific or clinical research purposes without permission;
  3. Violate or attempt to violate our products security features, including logging into a server that you are not authorized to access, or probing the vulnerability of any of the any products Fast Learning NZ limited distributes;
  4. Redistribute, decompile, reverse engineer, publish, or copy any products Fast Learning NZ limited distributes;
  5. Use Fast Learning NZ Limited’s logo or copyrighted materials in unsolicited mailings, spam material, contests or surveys;

Payment Details

International Payments: Fast Learning NZ is unable to process international purchases due to licensing restrictions. All payments must have a New Zealand billing address listed at the time of purchase.

Please ensure that you complete all payment details as part of the checkout process.

1. Invoice – Our invoice is to be paid within 14 days of our account.

Interest will accrue on unpaid accounts at the rate of 15% per annum as from the due date until payment. Other action to recover unpaid fees may also be taken and the cost of such recovery may be added to the account due by you.

2. Paypal


There is no GST on our prices.

Technical Specifications:

See Refunds / Money Back Guarantee

Product Warranty

We will honour the Costumer Guarantees Act 1993.

Compliments or Complaints

We welcome and need your feedback to assist us in doing the best we can for you.

Compliments are sincerely appreciated. Complaints give us the opportunity to continually assess and improve the services we provide. If a problem arises, our goal is to provide you a neutral and cost effective means to resolve it quickly. Most disputes can be resolved informally. We have a solutions focused approach to all complaints.

Technical Problems:

a. You may be asked to provide a screen shot of the web page that is causing concern. If you are able to provide this, it may enable your problem to be resolved faster.

b. For some issues, Fast Learning NZ Limited may need to seek technical support from the providers of its products. You will be informed if this is the case.

Design Changes

We reserve the right to vary the specifications of technology required for our products from time to time at our absolute discretion. We may do that without prior notice provided we have reasonable grounds for believing that the changes will represent an improvement in our products.


The Fast Learning NZ Limited catalogue, our brochures and flyers, images and website content including text and images cannot be reproduced (in whole or in part) in any form without the express permission of The Fast Learning NZ Limited.


Fast Learning NZ Limited believe the information in the website is correct at the time of publishing, but no representation or warranty is given with regard to the accuracy of such information.

Fast Learning NZ Limited provide our products with the best intentions to assist students with their education. However, we offer no guarantees about the effectiveness of the program of the information posted.

Fast Learning NZ Limited is not responsible for any loss or liability relating to website use and/or resulting from errors, omissions, down-time, misrepresentations or misunderstandings. Further Fast Learning NZ Limited is not responsible for any loss or liability relating to any websites linking to or from Fast Learning NZ Limited or products, services, websites or programs recommended by Fast Learning NZ Limited.

While we try to keep the website fully operational 100% the time, we occasionally encounter circumstances beyond our control, such as updates or maintenance issues, which may cause disruption in our service. Fast Learning NZ Ltd will not be liable if the site becomes unavailable, for whatever reason, or website becomes permanently suspended.